Frequently Asked Questions
Everything you need to know about your fitness journey with us.
What are your shipping rates for heavy gym equipment?
Shipping rates are calculated based on weight and destination. We offer flat-rate curbside delivery for large items like treadmills and power racks, with free shipping on select orders over $999.
Do you offer professional assembly services?
Yes, we partner with certified technicians to provide professional in-home assembly for complex equipment. You can add this service to your cart at checkout for an additional fee.
What is your return policy for fitness accessories?
We accept returns on unused accessories in their original packaging within 30 days of purchase. Please note that for hygiene reasons, items like yoga mats and sweatbands cannot be returned once opened.
Do all products come with a manufacturer warranty?
Most of our cardio and strength equipment comes with a comprehensive manufacturer warranty covering the frame, motor, and parts. Specific warranty durations are listed on each product page.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger equipment purchases, we also offer flexible financing options through Klarna and Affirm.